Shipping policy

Where we ship

We ship wholesale orders Australia-wide and internationally.

Delivery time

Most orders arrive within about 5 business days of the order being accepted. Regional and international destinations can take longer. These are estimates based on our carriers' performance, not guarantees.

We will tell you if any part of your order is on back order, and give you the option to wait, part-ship, or cancel that line.

Freight charges

Freight is calculated at checkout, before you pay, based on the weight of your order and its destination. Larger orders are rated by weight, so the cost per pack falls as your order grows.

International orders

Import duties, taxes and customs charges in the destination country are not included in our prices or freight, and are your responsibility as the importer. Customs clearance can add time that is outside our control.

Tracking

We email tracking details when your order is dispatched. If tracking has not updated for 5 business days, contact us and we will follow it up with the carrier.

Delivery addresses

We deliver to business addresses. Make sure someone can receive the goods during business hours. If a delivery fails because the address was wrong or nobody was available, redelivery is charged at cost.

Damage or loss in transit

Inspect goods on arrival. If a carton is visibly damaged, note it with the driver where you can, photograph it, and contact us within 7 days. We will arrange replacement or credit for goods damaged or lost in transit.

Contact: info@rausocks.com · +61 413 711 212